One way to avoid spending valuable time answering emails is to make sure that your auction listing is as accurate as possible. For example, I sell a lot of clothing on eBay. I generally will sell the same item in several different sizes and to save myself some time I take one picture of the item(s) and use it in the auction listings for each size that is available. The problem I've run into is that people are constantly emailing me asking if the item of clothing is the size shown in the picture or the size given in the auction listing.
For example, I'll list a shirt on eBay that is available in sizes small, medium, large, extra large, and extra extra large. But I'll only take one picture of the shirt which might happen to be a small. Auction buyers will constantly email me, even though the listing is very clear that the shirt for auction is a size large, if indeed it is a large or a small.
To avoid this waste of time, I suggest that you place a disclaimer in your auction listing that reads something like this:
"Please note that the picture shown is only a representation of the item that you will receive. The actual size is what is listed in the auction, not always what is shown in the picture."
The reason I use the phrase "not always" is because you want to cookie cutter this disclaimer into all of your auction listings. So the size in the picture might actually be the size listed in the auction. This way you cover all bases.
This disclaimer can be used in a variety of products, not just clothing, that come in several variations of style or type.
Remember, the best use of your time is to be the most efficient that you can be.
Tiger Todd
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